Refund and Returns Policy
CANCELLATION AND RETURNS
8.1 Under the Consumer Contracts Regulations 2013, you have a right to change your mind and cancel your order within 14 days of receiving it unless one of the legal exceptions applies. If you cancel your order within this period, you must return the products to us following our returns procedure as set out below.
8.2 Letting us know you want to cancel your order. You should let us know you want to cancel your order by doing one of the following:
8.2.1 Email. Contact our customer services team by email [email@example.com]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.2.2 Website and webchat. Contact us via the contact section on our website or via webchat. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.2.3 Using the model cancellation form provided at the end of these terms.
8.3 Returning products to us after your cancelled your order. If you cancel your order after products have been dispatched to you or you have received them, you must return them to us. Unless you cancel your order as a result of a fault with the products, you will be responsible for the cost of returning the products to us. You must return the products to us within 14 days of telling us you wish to cancel your order.
8.4 Sealed Products. Some of our products are sealed for health protection and hygiene purposes. Because of this, once the seal of an item has been broken after you receive it, you do not have a right to change your mind and cancel your order for it unless there is a fault with the products.
8.5 Refunds. Any refunds are made using the method you used for payment.
8.6 If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.7 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and are entitled to a refund then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, 14 days from the day on which you provide us with evidence that you have sent the product back to us.
9 IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 If you have any questions or complaints about the products, please contact us.
9.2 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.
9.3 If the products (or any part of them) are faulty please contact customer services. We will arrange and pay for the return of the faulty item (either by collecting it from you or asking you to post it to us), allowing us to determine the cause of the fault. Where we establish that a product is faulty, we will replace the product or provide a full refund.
9.4 CANCELLATION BY US
9.5 We may cancel your order if you break the terms of the contract. We may end the contract for a product at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, such as information to verify your age; or
10.1.3 you do not, within a reasonable time, allow us to deliver the products to you.
9.6 We may also cancel your order at any time prior to delivery if we are unable to fulfil your order for any reason. In these circumstances, we will refund any amounts paid by you for the cancelled order
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To Rule13 Limited trading as Vape Juice,
Unit 1 Fountain Enterprise Park, Enterprise Road, Maidstone, Kent ME15 6ZQ
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
[*] Delete as appropriate
View full Terms & Conditions