The FAQs

Help centre

Everything you need to know about the vaping, our products and billing.

General

FAQs

Everything you need to know about general Vape Juice questions. Can't find the answer you're looking for? Please contact our team.

We're always excited to chat with you! Reach out through our Live Chat on the website for an instant connection. If you prefer old-school charm, drop us an email at support@vapejuice.co.uk, or simply give us a ring at 01622 851436.

We're cooking up something special in the background! Our loyalty program is in the works, so keep your eyes peeled and watch this space for some fantastic rewards arriving soon.

If you’re curious about the latest vaping trends and tips? Look no further! You’ll find the link at the bottom of our homepage.

We were all beginners once, so we've got your back! Head over to our blog page on this website and dive into a treasure trove of beginner-friendly guides.

We're proud to call Kent in the UK, our home sweet home and are able to ship nationwide with an array of speedy delivery options.

Hop on our Live Chat for a real-time chat with our awesome team. If writing is your jam, shoot us an email at support@vapejuice.co.uk, and we'll get back to you with a smile. Alternatively, you can always dial 01622851436.

By staying digital, we're able to pass on those jaw-dropping savings to you. So, shop with us online and grab amazing deals all year round!

Vaping

FAQs

Everything you need to know about vaping. Can't find the answer you're looking for? Please contact our team.

Coils are small components made of wire (Kanthal, stainless steel, or nickel) in your vape device. When you press the fire button, the coil heats up, vaporising the e-liquid in the tank to produce vapour.

A burnt coil can be a buzzkill. Most likely, you either ran low on e-liquid, so make sure to refill that tank/pod in time, or your coil just needs some TLC and a replacement. Easy peasy!

Changing coils is a piece of cake. Just check out our nifty guide on the website for step-by-step instructions. You'll be a coil-changing champ in no time!

Our e-liquids are a blend of quality flavourings, propylene glycol (PG), and vegetable glycerin (VG) + flavourings and occasionally nicotine.

Vaping is a better alternative to smoking, for sure, but it's not entirely risk-free. It's always best to consult your healthcare professional if you have any concerns.

Always use the right batteries for your device and ensure you stow batteries safely in a plastic container away from other metals and batteries.

Nic Shots are concentrated nicotine shots, usually found in 10ml bottles, that you can add to your shortfill e-liquid to get your desired nicotine strength.

The right nicotine strength depends on you, your vaping experience, device type, and personal preference. If you need some help deciding, chat to us via live chat.

We recommend starting with user-friendly pod kits or disposables. They're perfect for beginners who want a hassle-free vaping experience.

MTL (mouth to lung) is a great solution when looking to mimic the sensation of smoking traditional cigarettes, while DTL (direct to lung) is like taking a deep breath, direct to lung. It's all about the way you inhale and the vaping experience you desire.

Unfortunately, CBD just isn't our jam. We're all about providing the best vaping goodies for your enjoyment.

Absolutely! If you're a pro vaper and like to kick it up a notch, check out our awesome selection of advanced vape kits. Link's here: [insert product page link].

It's like comparing apples to oranges! Both have their unique perks. Pod kits offer versatility, while disposables are the ultimate convenience. Take your pick!

It’s important to think of the environment! Recycle your old devices responsibly or check with your local authorities for proper disposal methods.

You're in for some positive changes! Your body starts healing, and you'll feel the difference in your breathing, taste, and smell. Vaping is truly a game-changer!

Don't worry, it's quite normal for new vapers. Your body might be adjusting to the vapor. Take smaller puffs, stay hydrated, and in no time, that pesky cough will be gone like a puff of smoke!

Our beginner's guide on the blog is your vaping bible. Check it out, and you'll be vaping like a pro in no time!

While vaping can be a helpful transition from smoking, it's essential to find the right approach for you. We've seen many success stories, and you can be one too!

Keep calm and vape on, but not everywhere! UK laws vary, so always check the venue's policy before taking a puff indoors.

Before jetting off, review the airline's policy on carrying vaping products. Some may require you to keep them in your carry-on baggage.

Vaping frequency depends on your cravings and how much you enjoy it. Listen to your body and vape at your own pace. If you find yourself vaping too often or too little and can’t quite find that balance, it could be time to review your nicotine level and adjusting accordingly.

Like a fine wine, e-liquid gets better with age. Okay, maybe not wine, but e-liquid can last up to a year if stored in a cool, dark place.

Rest easy, it's not! Passive vaping carries fewer risks compared to passive smoking. But it's always courteous to check with others if they're comfortable with you vaping around them.

In the UK, the legal age for vaping is 18 years old.

There are so many flavours to choose from and it can be tempting to opt for something wild, but we’d encourage taking your time with this decision to start with. Pick something you know you’ll enjoy. After all, this is your transition away from traditional smokes and it needs to hit the spot for you have the highest chance of success.

Check the connections, clean any gunk, and ensure you're using the right charger. If all else fails, our support team is here to rescue your charging dilemma! *Always observe the correct battery safety procedures when handling lithium batteries.

So, you’ve got a leaky tank! It could be a simple fix. Check the O-rings and make sure everything is tight and secure. If the leak persists, don't fret; our team is ready to lend a helping hand!

This might happen when e-liquid finds its way into the airflow. Just give your device a gentle shake or wipe off any excess liquid. Problem solved, and you're back to smooth vaping! If this fails, drop us a line on live chat and we’ll do what we can to assist you further.

Sub-ohm is the name, clouds are the game! Sub-ohm vaping uses coils with resistance lower than 1 ohm. It means more vapor and intense flavour.

Vaping can be a money-saver compared to smoking. Plus, we often have sweet deals and discounts to keep your wallet happy!

MTL stands for "Mouth To Lung." It's a vaping style where you draw the vapour into your mouth first, similar to the way you'd smoke a traditional cigarette. It's a great option for those who want a familiar sensation and enjoy savouring the flavour before inhaling.

DTL stands for "Direct To Lung." In this vaping style, you inhale the vapour directly into your lungs, similar to taking a deep breath. It often produces larger clouds and is favoured by those who enjoy a more intense and airy vaping experience.

Support

FAQs

Everything you need to know about Vapejuice support and billing. Can't find the answer you're looking for? Please contact our team.

We're all about speedy service, but we understand things change. If you need to cancel or amend your order, reach out to us ASAP. We'll do our best to assist, but once the order is dispatched, changes might not be possible.

In the unfortunate event that you receive incorrect items, no worries. Just let us know through Live Chat, and we'll make it right in a jiffy.

Orders usually arrive within the estimated time. But, if it's taking a little longer than expected, reach out to us on Live Chat, and we'll track it down for you.

If something's missing from your order, don't fret. Get in touch via Live Chat, and we'll sort it out for you right away.

During checkout, there's a sweet spot for you to enter your promo code. Pop it in and let the savings roll. If you’re having trouble, feel free to get in touch.

Just one promo code per order is the rule of the game. But hey, any saving is better than none, right?

Easy peasy! Just log into your account, and voilà, all your order details are at your fingertips.

We're like lightning! Orders are typically dispatched within 1-2 business days. Fast and furious, just like your vape clouds.

Keep an eye on your inbox! Once your order is dispatched, you'll receive an email confirmation. If you're eager to know, Live Chat is here to satisfy your curiosity.

We've got you covered! We offer various payment options, including credit/debit cards, PayPal, and more. Choose what suits you best!

Unfortunately, we don’t currently accept Klarna as a payment option. But we offer other convenient methods to make your purchase smooth and easy. Feel free to explore the options available during checkout!

Tech glitches happen from time to time, but don't stress. Double-check your details, ensure sufficient funds, and if the hiccup persists, reach out to us. We'll sort it out together!

If your order arrives damaged, snap a pic and let us know through Live Chat. We'll fix it pronto!

Your order confirmation should arrive in your inbox shortly after placing the order. If it's playing hide-and-seek, check your spam folder or reach out to us on Live Chat.

It’s super simple! Click on the "Sign Up" or "Create Account" option, usually at the top of our website. Fill in your details, create a password, and you're officially part of the Vape Juice family!

No worries if you forget or want to switch things up. Click on the "Forgot Password" link on the login page. We'll guide you through the steps to reset or change your password securely.

While we'll miss you, we totally get it. You can usually find an "Unsubscribe" link at the bottom of our marketing emails. Click it, and you'll be removed from the list. But remember, you might miss out on some awesome updates and offers!

Not a must, but it's a smart move! Creating an account lets you track your orders and order history effortlessly. Plus, you get to be part of our awesome community.

No worries, we've all been there! Just click "Forgot Password" on the login page, follow the steps, and we'll help you get back on track in no time.

Our return policy is designed to ensure your satisfaction. You have a 14-day window from purchase to initiate a return. Just reach out to us, and we'll guide you through the process step by step.

If you receive an item with a manufacturing defect, don't worry. Reach out to us right away through Live Chat, and we'll sort it out promptly.

For items without manufacturing defects (like change of mind), return shipping charges will be the responsibility of the customer. If there's a manufacturer's defect, we've got you covered!

Your peace of mind is our priority! Usually, you can expect your refund to be processed within 5 to 15 business days. This allows us to ensure everything's in order and gives the banks chance to process, before your money's back in your pocket.

Shipping

FAQs

Everything you need to know about Vape Juice shipping. Can't find the answer you're looking for? Please contact our team.

You can easily track your order by logging into your account. If you have any questions or need assistance, feel free to reach out to us through Live Chat.

Once your order is processed, we can't alter the delivery address. Please double-check your details before finalising the order to ensure accuracy.

If your order hasn't reached you within 14 days of placing it, no worries! Just hop on Live Chat, and we'll investigate the situation for you.

Returning is a breeze! You've got 14 days from purchase to return items. Get in touch with us, and we'll guide you through the process. Keep in mind that items without manufacturing faults will incur customer responsible returns shipping charges.

Orders usually arrive within the estimated delivery time. But sometimes delays arise. If you find your patience wearing thin, let's chat on Live Chat, and we'll get to the bottom of it for you.

As of now, we're all about spreading vape love within the UK. Stay tuned, because as we grow, so will our shipping reach.

That will depend on the method of delivery chosen at checkout. Once your order ships, a confirmation email will hit your inbox, complete with your tracking ID (where applicable). If it's MIA, just drop by Live Chat, and we'll fetch it for you.

Shipping costs vary based on the delivery method you choose at checkout. Prices typically range from £2.99 to £6.99, ensuring you get the best deal.

For all you UK mainland dwellers, we offer next working day shipping.